THE FIRST CONVERSATION
Have you heard the expression "It doesn’t help to close the door after the horse is out of the barn?" There is a parallel in Workers’ Compensation. Take Away #8 discussed prompt reporting of injuries. When the injured worker does report it is critical that someone explain the process.
Employers have one chance to explain the process. If that is missed, then the employee is in control.
R&R provides tools to our clients to assure the First Conversation takes place.
TOOLS
The First Conversation is simple in content but needs structure in place to make it happen.
R&R has developed several tools to assist clients.
1. It starts with policy development. R&R has sample policy language.
2. Training of key personnel on the policy and their role in implementing the policy
3. Tools such as WC Claim Kits and wallet cards the either explain the process or prompt a conversation about the process.
4. Measurement via claim reviews to verify if the process is working.
Contact the knowledgebrokers for more information
