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What motivated you to become an insurance professional?
It wasn’t a decision I made overnight, but rather one that came from years of working with my dad and learning the business from the ground up. I knew I wanted to be in a profession where I could help people.
What do you love most about your work?
The people I work with on a daily basis. Our customers, our insurance company partners and of course, all the associates at R&R Insurance.
What has been your biggest success in the past year?
I’m proud of the number of employees who are engaged in sharing R&R Insurance Services’ story. From their community involvement, assisting with our social media sites, writing blogs, referring our services to their own friends and family and providing such incredible service that 95% of our clients stay with us year after year.
How do you help your customers overcome their challenges?
I listen and find out what is important to them, and then I propose a program that will work. It is never a "one size fits all" program.
What did you wake up excited about today?
Seeing if I could hit 1000 steps on the stair-machine in under 9 minutes (I did it in 8.5 minutes)! In regard to my role with R&R Insurance Services, I was excited to learn about the progress we are making to improve service with a more customer-centric phone system that will be installed this fall.
What are you most looking forward to with your work in the year to come?
Growing our marketing footprint here in the Midwest to share and spread our story. Second, working with more families that want R&R Insurance Services to protect the important assets they have worked so hard to acquire.
- Cardinal Stritch University-BA Business Administration
- WCTC - Associate Degree in Marketing
- Insurance Institute of America - Certificate in General insurance
- WCTC Foundation - President
- Former Lake Country Youth Baseball Coach
- Former St. Charles Hartland Basketball Coach