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Employee Directory

Ellen Dunn

Manager of Client Services

Contact Information

Office Phone: 262-953-7253

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How Can I Help You

More than 25 years in the insurance industry as a Client Service Manager and Supervisor. Started at Wausau Insurance/Liberty Mutual, working there for 15 years before being acquired by Arthur J. Gallagher. I have continued my career working at R&R since 2017.

Specialized Industries / Practice Areas

Employee Benefits along with some Property & Casualty experience earlier in my career. Extensive knowledge in self-funding working with clients from 50 to 5,000.

What motivated you to become an insurance professional?

My dad was a loss control consultant throughout his career at a couple of insurance carriers and owned his own business as well. I actually started out in my college career to become a dental hygienist but not too long after realized it was not the right fit for me. I enjoy working with people and knowing how my dad enjoyed his career, I reached out to a friend who worked at Wausau Insurance. Luckily I landed a job in their sales area as a customer service representative and the rest is history!

What do you love most about your work?

Developing relationships with our clients, carriers and employees to get a better understanding of their needs within their business. A good day for me is when I have been able to help someone with a situation to achieve a better outcome or have a clearer understanding of their situation.

What has been your biggest success in the past year?

Learning a new Microsoft program that help me with my time management skills which not only kept me on track but also the team I worked with.

How do you help your customers overcome their challenges?

I listen to their situation, take empathy in what they are going through and try to explain the outcome in a way that that is easier for them to understand. Insurance has a lot of acronyms and is a whole different language for anyone to comprehend so I try to provide a clearer understanding.

What did you wake up excited about today?

Working with a great company and team at R&R, continuing to grow and learn!

What are you most looking forward to with your work in the year to come?

I am looking forward to settling in to my new role as the Manager of Client Services. We have a great team at R&R and I would like to help with defining best practices within our team so that we can continue to grow.


Bachelor of Business Administration from Mount Mary College, Milwaukee, WI