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I have a total of 29 years in the insurance industry in a variety of operational roles. I spent 23 years with Liberty Mutual. During my time at Liberty, I held leadership positions in Claims, Underwriting and Distribution Management in Liberty's Business Insurance division. Most recently, I lead the claim department at Church Mutual Insurance, overseeing claims and litigation in all 50 states for the multiple companies inside the CM Group.
I have also served on the board of directors of two private companies. Consumer Health Connections, LLC, which created and developed an interactive HIPPA compliant tele-presence platform that allowed patients and doctors to collaborate in real time. I served on the board of CM Select Insurance Company. CM Select Insurance Co. and its' proprietary platform was built from the ground up allowing customers to research, quote, bind and purchase their insurance on line, with the entire transaction taking minutes to complete. The initial launch of the company and its' products and services covered four states, with a nation-wide rollout planned in subsequent months.
Specialized Industries / Practice Areas:
Much of my claims and underwriting experience lies within the public and private education, healthcare / senior living, manufacturing, construction and real estate segments. I have been actively involved in commercial accounts of all premium sizes, from small businessowners policies to multi-million dollar national accounts.
What motivated you to become an insurance professional?:
I studied finance in college, as well as having some friends and family in the insurance industry helped me understand what a great career path insurance can be.
What do you love most about your work?:
No one work day is ever the same. The industry is always changing, evolving and is very competitive which demand professionals stay current on all aspects of the profession.
What has been your biggest success in the past year?:
I have been able to really improve my knowledge and skill inside of the technology space within the insurance industry. There are many new tools and resources available to our industry. Understanding how to best utilize those tools and technology will help organizations like ours win more often.
How do you help your customers overcome their challenges?:
Listening to the needs or business challenges of each individual customer allows me to use the experiences I have gained in my career to better position them for success.
What did you wake up excited about today?:
Everyday is an opportunity to improve and better yourself.
What are you most looking forward to with your work in the year to come?:
Helping R&R grow the business profitably, building strong relationships and winning in the marketplace.
Bachelors of Business Administration, Finance - University of Wisconsin Whitewater
Community Involvement / Associations:
Bryon Riesch Paralysis Foundation