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Welcome to R&R Insurance

First Insurance Solutions is now R&R Insurance (1)

First Insurance Solutions is now R&R Insurance

In February 2024, Pewaukee-based First Insurance Solutions was acquired by R&R Insurance Services, Inc., a similar independent insurance agency headquartered five minutes away on the Pewaukee-Waukesha border. Both firms are family owned and operated businesses sharing similar values with employees living in and serving the same communities. All employees of First Insurance Solutions will be retained and brought onboard to R&R.

Frequently Asked Questions

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Frequently Asked Questions

Why was First Insurance Solutions acquired?
After the untimely passing of First Insurance Solutions Owner, John Grimes, it was important to John’s family to keep the business going with another family agency that shared similar goals and vision for what John built.
What is R&R Insurance?

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R&R Insurance is one of the largest independently owned insurance agencies in the Midwest. Family-owned and operated by the Riesch family, we have been serving the region since 1975. We represent top rated national and regional insurance carriers. As a top performer we are granted elite access to markets, products and programs giving us the flexibility to match each client with the best carrier – whether it’s coverage for business, personal or health insurance needs. We work closely with our clients to help determine the best coverage for their company and their families.

Headquartered in Waukesha, WI, Ken Riesch and his three children, Jack, Stephanie, and Bryon, have led R&R Insurance through growth into other Midwestern communities including Neenah and West Bend Wisconsin. His vision continues to be the inspiration for growth and expansion into additional communities throughout the state. It’s just part of the reason we were named the 2023 Best Place to Work by the Milwaukee Business Journal, Small Business of the Year  by Small Business Times, Healthiest Employer of the Year by the Milwaukee Business Journal,  the 2nd largest independent agency by the Milwaukee Business Journal, and listed as one of the Insurance Journal’s Top 100 Independent Agencies in the nation. 

Reinvestment for growth, awesome benefits, career development, innovation, and performance management are just some of the reasons why R&R Insurance is a great place to work and an award-winning agency.  Click here to view the complete list of all our awards and recognitions. Take a look for yourself and see why you'll want to work here too! 

What are the expected benefits of this acquisition for First Insurance Solutions?
For First Insurance Solutions clients, all of the current insurance company options and resources remain in place. In addition, FIS clients now gain access to an expanded choice of insurance companies and can access all of the professional services R&R Insurance offers, including:
  • Employee Benefits Insurance Products
  • Wealth Management Advisors
  • Claims Advocacy Resources
  • Loss Prevention Specialists
  • Wellness Resources
How will this acquisition impact First Insurance Solutions current operations and product offerings?
  • The current First Insurance Solutions employees will join their R&R Insurance colleagues at R&R’s headquarters in Waukesha WI, or the Neenah WI, location.
  • All current product offering will remain in place, and all available R&R Insurance product offerings will be made available to First Insurance Solutions clients as well
Will there be any changes to the First Insurance Solutions structure?
No, other than the First Insurance Solutions employees will now become employees of R&R Insurance Services, Inc.
What changes, if any, will customers notice?

Every attempt will be made to make this transition from First Insurance Solutions (FIS) to R&R Insurance as seamless as possible. Other than a physical office location change, everything else will remain the same:

First Insurance Solutions Clients can also contact the R&R Insurance Service Team:
  • R&R Insurance Customer Service (262)574-7000 or (800)566-0700
  • R&R Insurance Office Address: N14 W23900 Stone Ridge Drive Waukesha WI 53188
  • 24 Hour After Hours Claims Emergency Phone Number (828)539-4574
  • R&R Insurance Website: myknowledgebroker.com
What is the timeline for integrating the two companies?

Full integration efforts are currently underway and will continue through 2024.

white-arrowRead the current press release here

Insurance Products

  • Home Insurance: Protection for your home, condo, townhouse, apartment, or rental home including coverage for property, liability, loss of use, and more
  • Auto Insurance: Coverage your personal autos including luxury, classic, exotic, and track-specific vehicles – liability, physical damage, towing, rental, and more
  • Personal Umbrella: Additional liability limits that extend critical coverage over your underlying liability limits – limits from $1M to $50M+ available
  • Recreational Vehicles: Personalized coverage for your toys - boats, motorcycles, travel trailers, RV’s, snowmobiles, ATVs, UTVs, off-road vehicles, and more
  • Valuable Items: Coverage for high value jewelry, fine-art, sporting equipment, wine, and other valuable items with agreed value and no deductible
  • Cyber Security: Protection against personal cyber risks including cyber-attacks, identity theft, cyber extortion, data breach, phishing, and other modern risks
  • Flood Insurance: Coverage for damage caused by rising waters, seepage, coastal exposure, and other causes of loss excluded on standard policies
  • Medicare: Advice and counsel on Medicare, Medicare Part B, Medicare Advantage Part C, Medicare Part D, and Medicare supplement plans
  • Unique Products and Solutions: Travel insurance, farm and equine, kidnap & ransom, coastal exposure, and other unique and hard to place coverages

Insurance Services

  • Claim Advocacy and Service: Protection in the event of a loss is critical. R&R has dedicated resources to ensure settlements are timely, fair, and clearly communicated. In the event of a denial or disagreement, our Claim Review Services will analyze coverage, review decisions, and advocate on your behalf.
  • Insurance Policy Coverage Review: In-depth analysis and review of your current policies to accurately identify exposures, potential coverage gaps, and unfavorable terms and conditions. We’ll recommend the broadest and most comprehensive coverage forms to properly insure your personal assets.
  • Personalized Client Experience: Clients depend on our responsive, licensed insurance professionals to curate a client experience that is second to none. Our local teams are here to serve – timely contacts, personalized service, routine policy reviews, and open communication across a variety of channels.
  • Client Education and Knowledge: R&R offers industry-leading insights, informational resources, thought leadership, and educational programs. We provide clients with critical and timely topics related to asset protection, risk management, and the role of insurance in their everyday lives.
  • Mobile App and On-Line Portal Capabilities: Digital platforms that allow you to access policy information, view policy documents, view real-time Auto ID Cards, request policy updates, report claims, and contact your assigned representative directly.
  • Global Resources: Specialty risks like family offices, coastal properties, and luxury yachts can present unique exposures and complex claims. Our membership in Assurex Global affords us a partnership with world-wide expertise, local resources, and service capabilities no matter the location.
  • Broad Capabilities: In addition to Personal Insurance, R&R offers asset protection strategies and products for Business, Employee Benefits, and Wealth Management. We’re your trusted resource for all aspects of insurance, risk management, estate planning, and financial security.
  • Insured to Replacement Cost: Reconstruction cost increases are outpacing premium increases by a significant margin. R&R works with you to make sure your home is not underinsured.

Private Client Division

Our Private Client Division is a specially curated program for affluent individuals with considerable wealth. Our tailored insurance programs are designed around homes worth $1M or more, luxury and exotic vehicles, high-value personal property, and high-limit liability umbrellas.

  • High value homes and luxury properties from $1M+
  • Luxury, exotic, collector, racecars, and track vehicles
  • Marine, yacht, off-road, and recreational vehicles
  • High-limit umbrella and excess liability limits up to $50M
  • Hard to place exposures – seasonal, coastal, and international
  • Valuable collections – jewelry, fine arts, firearms, wine, and more
  • Personal cyber including data breach, extortion, and identity theft
  • Travel coverage, special event, kidnap & ransom, and more

Membership in R&R Private Client affords access to exclusive client service plans, expanded personal insurance resources, and an individualized customer experience. Every client is assigned a Private Client Consultant supported by our award-winning Professional Services team and industry-leading digital capabilities.

Explore the capabilities of R&R Private Client and see if you’re a fit by clicking below.

Explore R&R Private Client

Insurance Resources

Our Insurance team is made up of over 100 licensed professionals with broad backgrounds spanning across the insurance industry. Our Sales Executives, Customer Service Agents, and Service Associates are ready to serve you with the highest level of knowledge and expertise. We are thought-leaders and offer industry insights and expertise through our interactive Webinars, Seminars, and Blog.

Meet Our Team

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Webinars

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Blog

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R&R Insurance - The Knowledge Brokers

Waukesha Office | N14 W23900 Stone Ridge Drive | Waukesha, WI 53188 | 262.574.7000 | Get Directions

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