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Spent the last 24 1/2 years with Cincinnati Insurance in claims and Sales & Marketing. Worked in the claims department for 11 years handling over 7,000 claims at the adjuster and supervisory level, including litigation management on large catastrophic losses. Worked as a field underwriter for 13 1/2 years responsible for new business growth for SE Wisconsin.
Specialized Industries / Practice Areas:
Focusing on manufacturing, contracting with risk transfer and real estate development.
What motivated you to become an insurance professional?
I enjoy digging into difficult situations and trying to provide solutions. When working in claims, there were many times I had to dig into the facts of a claim to determine if coverage existed and then worked through the difficulties of the claim to get to a final resolution. As a field underwriter, I had to use my underwriting background to determine if the exposures of the risk were accurate and whether the pricing of the exposures were accurate for the risk.
What do you love most about your work?
Meeting new customers and trying to put a detailed insurance plan together to protect their assets.
What has been your biggest success in the past year?
Getting an opportunity to work for an independent agency that focuses on bringing value to the customer.
How do you help your customers overcome their challenges?
First, through detailed conversations, will determine what their needs are. Once we can identify their needs, we'll then work together on implementing an insurance program that best helps them protect their assets.
What did you wake up excited about today?
Knowing that I work for an organization that will have an impact on a customer on every given day.
What are you most looking forward to with your work in the year to come?
Building long-term relationships with customers and colleagues and providing the best program I can, to help customers know when they go to sleep at night, they know they are protected properly.
- Bachelor of Arts, Mount Marty College, Yankton South Dakota
- Associate in Claims (AIC) designation
- Certified Insurance Counselor (CIC) designation